Warranty Policy

 

Duration

Beginning from the date of delivery, purchased products include a 1-year warranty.

Coverage

  1. The warranty covers manufacturing defects for a period of 1 year from the date of delivery.
  2. In the event of manufacturing defects, the Buyer can request a refund, partial reshipment, or full reshipment within the warranty period.

    Exclusions

    The warranty policy does not apply to the following situations:

    1. Damage resulting from negligence, abuse, normal wear and tear, or natural disasters and accidents, including but not limited to burns, cuts, tears, abrasions, scratches, watermarks, indentation, or pet damage.
    2. Damage resulting from unauthorized modifications, except with written approval from Seller.
    3. Products not purchased through the HubLumeX platform.
    4. Products with their own individual warranty policy.

        Claims Process

        1. To make a claim under the warranty policy, the Buyer must provide proof of purchase and evidence of the manufacturing defect.
        2. Claims must be submitted within the warranty period to be eligible for consideration.
        3. The Seller reserves the right to inspect the product to verify the manufacturing defect before approving any claims.
        4. Approved claims may result in a refund, partial reshipment, or full reshipment at the discretion of the Seller. 

          Limitations

          1. This warranty is non-transferable and applies only to the original Buyer.
          2. The Seller reserves the right to refuse warranty claims that do not meet the specified criteria or are deemed fraudulent.

            Disclaimer

            HubLumex shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use the product, even if advised of the possibility of such damages.

            Contact Information

            For warranty claims and inquiries, please contact HubLumeX Customer Support at info@hublumex.com.